Tag: Reaction
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How to emerge magnanimous after making mistakes!
Dev (name changed) was a very smart and sincere employee of a US multinational organization. One fine afternoon, he was summoned by his departmental head. The head was very furious and told him that he was very unhappy with him, as he had to cut a very sorry figure with an important customer, who phoned…
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Beauty beneath Managing Conflicts
Managing conflicts external to you Have a Heart, not hammer to manage. If a conflict shows up, do not shoot it down or resist; but accept. Use restrain and not reaction. Analyze and understand genesis of conflicts, with no biases and prejudices. Work to extinguish emotions behind conflict. Open line of communication with all, listen…