Category : Educational

Beauty beneath Managing Conflicts

Managing conflicts external to you

  1. Have a Heart, not hammer to manage.
  2. If a conflict shows up, do not shoot it down or resist; but accept.
  3. Use restrain and not reaction. Analyze and understand genesis of conflicts, with no biases and prejudices.
  4. Work to extinguish emotions behind conflict.
  5. Open line of communication with all, listen everyone and blame no one.
  6. Desist from making any personal remark.
  7. Focus on issues beneath and not personalities you face.
  8. Persons or entities involved would always have either same or different attributes out of 12 mentioned in earlier post, at conflict. Identify those attributes in relation to each party. It would be then easy for you to drive a compromise or evolve a consensus.
    Example 1 – Your spouse Desires to buy jewelry and your Goal is to save. Compromise could be that spouse scales down amount to be spent and you to save less. Or, consensus could be one of you to postpone what you want.
    Example 2 – Customer’s Priority is to reduce his cost in purchases and your/company Priority is to improve margins. Way out of this conflict with same attribute is either compromise by both to bring down how much to save and make or one of the entities to give in.
  9. Celebrate compromise or consensus to put everyone at comfort; but never do that for win of one over another! If you do later part, conflict can resurface in its new form.

Where are rewards from Managing Conflicts?

  1. The best management training comes from Managing Conflicts successfully in real life and real time!
  2. It gives great insight of people’s behavior and beliefs.
  3. It unleashes hidden talent.
  4. It actualizes the attitude of “Live and let Live”.
  5. If conducted correctly, it can open new opportunities and directions.
  6. It can bring paradigm shift in people management and new perspective to relationships among people.
  7. “7x Golden rules to resolve” could make you a groomed and grand person.
  8. “8x Golden prescription for prevention” would make you immune to surprises and stress.
  9. “9x ways to manage” would mean you could be a great Leader and Mentor in the making.

To conclude, conflicts are realities or rather routine rituals. Willingly and effectively you accept, understand and manage (not just face or deal) these, remarkable would be your rewards.

This is the beauty beneath!

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Measures to improve quality of students

There was quite a media buzz after Infosys chairman emeritus N.R. Narayana Murthy’s recent observation on the quality of IIT students. One of main reasons cited for the downslide in quality is the shortage of faculty. Such a qualitative downslide over the years has been experienced by the industry even in colleges, which did nor face any such shortage of faculty. There are a number of reasons for this.

Efforts by students to secure high percentage have taken precedent over fundamental learning of the subjects. Competition and the desire to get a placement in major organisations have accentuated this tendency. Is the percentage of marks in examinations not an automatic consequence of fundamentally strong knowledge? Ultimately, what helps you succeed in the career is in-depth knowledge and some other qualities.

There is a crucial aspect that merits immediate attention. Even if a student is a topper and knows the discipline well, if s/he is weak in communication skills, s/he is most likely to be rated poor in quality by an interviewer. Do not be surprised, if 80 percent of the impact, which a student creates on interviewers, is by his/ her communication skills and how s/he presents self. Even interviewers often are not aware of how their own decisions are influenced by these qualities.

Barring some, most educational institutions do not do a good job to develop the communication qualities in students. A student may have all the knowledge about the discipline, s/he is qualified; but that by itself will have no meaning in practical life, unless s/he is able to demonstrate it effectively during the hiring process and then during actual employment. We may blame the faculty, external coaching classes and so on; however, what we need is to make learning of communication skills and personal grooming a part of college curriculum. The faculty members need to know this and they have to have these qualities to begin with.

Then there is a paramount need for students to imbibe ethics and quality. There is literally no emphasis in academia on these. Here quality means “doing it right the first time.” There is a false notion that a quality system is necessary only in industries and quality costs more efforts, time and money. Actually, it is exactly the opposite. If we can make faculty and students conscious of ethics and quality, in due time, we will have quality manpower needed by the industry.

Originally printed in (November 16, 2011)

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